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Hi I'm Phil...

I advise owners in trade industries, manufacturing, retail and hospitality to make better decisions for their businesses and for themselves. How I can help you?

 

Business Partner

CA, BCom

 

AREA OF SPECIALISATION

Job-based industries and cost accounting, Strategy and Business planning, Cash flow and Forecasting

DESCRIBE A TYPICAL DAY AT (OR OUT OF) THE OFFICE

A typical day includes a couple of meetings, which usually involve preparation and travelling to the customer. Working with our RightWay accountants on either the management or annual reports for customers. A lot of the time we’re proactively solving our customers’ issues – sometimes it’s as simple as a phone call, and sometimes it takes a bit more work to resolve. Around this work I’ll make courtesy calls to customers to see how they’re going, and meet key business contacts to discuss new opportunities.

 

WHAT BROUGHT YOU TO RIGHTWAY?

Opportunity and the RightWay vision. Our business model provides the opportunity to work closely with our customers and make a difference for them. We don't just report on the results: we’re close enough to help them make decisions that benefit their business and themselves.

 

DESCRIBE A TIME WHEN YOUR ADVICE AND SUPPORT REALLY MADE A DIFFERENCE FOR A CUSTOMER?

A customer had gone through significant growth that could have been better implemented. Despite higher sales, profits were lower, and putting the business under stress. The model wasn't working. We recommended downsizing. It may seem counterintuitive to ‘go backwards’ but this decisive action enabled the company to return to profitability.

 

What are you watching/reading/listening to right now?

I'm slowly going through all our old vinyl and cleaning up each record – Dire Straits, Talking Heads, Phil Collins and Tom Petty are on high rotation.

 

What’s the best piece of business or life advice you ever received?

Stick to your knitting. That’s pretty old school, but I think it's still relevant. It's quite common to see a business fail or struggle when they move away from their core business.

That could be due to setting up a new business or diversifying what they are currently doing. Often, they have a plan for the new business, but fail to appreciate that their core business doesn't run itself.

 

Do you have any feedback from customers you’d like to share?

We often have customers calling to either bounce ideas around or get some advice on a business issue. They usually end with appreciative customers saying something like “That's why I rang. I knew you'd have some ideas to help out.”

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We don't just report on the results: we’re close enough to help them make decisions that benefit their business and themselves.
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